Service planning: what is it and how can you improve your planning?

Good service planning ensures that service employees are in the right place at the right time. That may sound straightforward, but in practice you need to consider different customers, locations, skills, available capacity and unexpected changes. An urgent breakdown or a job that takes longer than expected can disrupt an entire day's schedule.

With effective service planning, you can stay in control of these changes. You can deploy employees more efficiently, reduce unnecessary travel time and help customers more quickly. But what exactly is service planning? How does it work in practice? And how can you improve your service planning?