Trust & security

Our systems are hosted in Previder data centers. These data centers use leading physical and environmental security measures.

Changes to vPlan's code undergo a series of automated tests and a manual review. Once code changes pass the automated test system, they are first deployed to a staging environment where vPlan employees can test the changes before they are finally rolled out to the production environment and our customers. We also add a specific security review for particularly sensitive changes and features.

vPlan uses high-quality encryption and hashing.

• For traffic encryption, we use at least TLS 1.2 with modern cipher suites.
• Sensitive information is encrypted at rest with AES-256 or better.
• Login credentials are hashed using a modern hash function that uses a salt.

vPlan is committed to providing continuous and uninterrupted service to all its customers. We consistently back up customer environments daily. All daily backups are encrypted and distributed to different locations, where they are retained for one month.

Our emergency recovery plan is tested at least once a year to assess its effectiveness and to align our teams with their responsibilities in the event of a service interruption.

We are committed to keeping vPlan continuously available for you and your teams. Our systems have built-in redundancy to withstand failures and are constantly monitored to keep your work uninterrupted.

At vPlan, privacy is of utmost importance. Our privacy policy ensures that personal data collected during your interaction with our website and apps is securely stored and used according to our guidelines. We strictly comply with laws and regulations to ensure the confidentiality of your data.

vPlan is a cloud-based company, with no part of our infrastructure on-premise. Our physical office security includes access control and alarm systems based on personal identification.

vPlan automatically logs user events. This way, you know who performed which action and when.

vPlan never asks for your login details. Our support team may request a Support token. You can provide this temporary token, giving our support team temporary access to your environment. This often allows us to help you even faster.

Events performed via a support token are logged with a unique identifier, making it clear that this action was not performed by the regular user.