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Printed schedule in the bin at VoiceData: "Everything digital"

Printed schedule in the bin at VoiceData: "Everything digital"

Printed schedule in the bin at VoiceData: "Everything digital"

Results

Time savings thanks to ERP link

Orders are now fully synchronised and automatically appear as tickets in vPlan. This saves Voicedata a lot of time.

Bye, bye printers and paper

Those once so busy printers in the office now hardly run at all. Thanks to vPlan, there is no need to print out every order and waste stickers and labels.

Ease of use

With 1 click, you open the vPlan app wherever you are. So, our mechanics on the road know exactly where they need to be and what they need to do.

At VoiceData, everything is about accessibility. Whether you choose VoIP (telephony via internet), fixed telephony, mobile telephony, business internet, or a combination of these services, VoiceData offers the flexibility to suit your needs. From self-employed professionals to large enterprises such as Bolletje, Hospital ZGT and Wibra, a wide range of customers use the telecom company's comprehensive services. vPlan is also well known to VoiceData. Where VoiceData helps us with telephony, we help VoiceData with their planning.   

Industry

Telephony

Region

Hengelo, Netherlands

Company type

SMB

Key features

vPlan-app

Integrations

Intelly

Industry

Telephony

Jeroen - 20 mei 2021

Because it was clear from the old-fashioned planning board on the wall that there was still a challenge there. Fortunately, Xander Dekker, director at VoiceData, realised this himself. He tells more about their planning challenge and how we came up with a solution together. 

Printers, dymo labels and stickers   

"Planning used to be hugely old-fashioned," Xander explains. "All orders were printed from our ERP system, Intelly. The printers were working overtime to produce all these paper orders. Then these orders were hung on a physical planning board with magnets. Updates on the orders were a time-consuming task and were added by hand using dime labels and stickers."  

 Imagine a world where planning is simple and visual, where time-consuming processes are a thing of the past. That's exactly what VoiceData has discovered thanks to vPlan! 

Visual and clear planning  

Xander shares his experiences on how vPlan entered their business: "We were looking for a planning software that could convert our current, old-fashioned way of planning to a digital solution. The interesting thing was that vPlan was already using Voicedata. As a result, we already had some kind of connection. When we started talking about vPlan, I was immediately intrigued. A representative from vPlan came over to give a demo, and I was immediately sold. The visual approach to planning, its simplicity and the customised integration with our ERP system, Intelly, made the choice for vPlan.''  

"I was immediately sold" - Xander Dekker 

Time savings thanks to integration Intelly and vPlan 

But what makes this collaboration so smooth? Xander explains: "Our ERP system, Intelly, is seamlessly integrated with vPlan via a customised link. Orders are now fully synchronised and automatically appear as tickets in vPlan. This means we save a huge amount of time that we can now spend on other tasks. That's really fantastic!'' 

Printers are fired 

Xander takes us through the remarkable changes: "Those once busy printers in the office now hardly run at all. Thanks to vPlan, there is no need to print out every order and waste stickers and labels. This not only saves us precious time, but also tons of paper and litres of ink. And that's not all. We no longer need to walk to that physical planning board to consult the schedule. With a simple click, you open the vPlan app on your computer or phone, and there's your schedule, right in front of you! This way, our mechanics on the road know exactly where they need to be and what they need to do. They complete checklists and change statuses. So, we always know the status of an order in real time at the office too." 

vPlan is a must for any business  

But there is more that Xander shares with enthusiasm: "We are really impressed with the support that vPlan provides. Everything runs effortlessly. They check in periodically to see how things are going. In addition, the product is constantly being improved, with new features being added. We are thrilled with it. Without a doubt, we would recommend vPlan to anyone!" 

Wondering how this all looks in practice? Then check out the video below!